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If you have an email list, I’d love to hear what your biggest problem is in creating emails for your list.
I created a short survey with only three questions about your biggest autoresponder problem and what would help you solve it.
It should take you only a minute (literally) to fill out the survey. I’d greatly appreciate it if you would. Click Here to take survey
Feel free to leave a comment here instead if you prefer.
There are several free tools I use on a daily basis while writing email copy and today I will show you what they are.
After I finish an email draft I go to Format-it to set the column width (55 characters in most cases). There is free software out there that does the same thing, such as XmailWrite and Text Pad, but all of these are more complicated to use. If you use Format-It be sure to paste the email into Notepad afterwards before transferring it to your document, otherwise the formating won’t stick.
Online thesauruses are a must and my favorites are Visuwords and FreeThesaurus.net, which is supposedly the largest thesaurus out there.
I love this headline analyzer. It measures the Emotional Marketing Value of your headline and assigns a score to it and tells you which emotions it evokes in your customer. I use it for email subject lines as well.
What are your favorite free copywriting tools?
Even from many feet away - I was at one end of the grocery aisle and she was at the other end - I could tell she was chic and elegant and the most beautiful woman I had seen in quite some time.
It was a cold winter day and I had been in no mood for grocery shopping but suddenly I felt grateful to be in the store and standing in the same aisle as this woman.
She walked regally down the aisle and was wearing black dress pants in a current style, black boots with 2″ spiky heels and an elegant long winter coat. She was slim and her posture was perfect.
She was very tall, perhaps 6 feet tall or more in her heels.
Her all-white hair was stunning.
White as in gray, that is. Not platinum blond.
Oh and she carried a sleek black cane that she used for support when necessary.
She was 80-years-old or so.
As she passed by she made eye contact with both of my young daughters and smiled at them as if she was completely delighted to see them.
Then she looked at me and gave me a “way to go mom!” type of smile.
No words were exchanged between us but my spirits were lifted on that cold day and I could tell this is a woman I would love to know for more than the one minute I was granted in her presence.
After she passed by I turned around and stared at her for several seconds.
All kinds of questions raced through my mind and I longed to know some of her story.
Why was she wearing heels when she was using a cane? Why did she need a cane? What was she like when she was younger (chic and elegant, I bet)? I was sure she had raised children because only a mom would smile at me and my kids the way she did.
There are many people who know this woman by name, know her so well. To me she is just the “chic and elegant woman at the grocery store” yet her impression will be a lasting one.
I want to be like her when I’m that age, not just chic and elegant, but encouraging toward strangers.
When I find myself slouching I sometimes think of her and start sitting up straighter.
When I feel lazy about doing yoga or other exercise I sometimes think of her (as well as other inspiring elderly woman I’ve known) and get off my duff and exercise.
Today, thanks to social media and the internet, we have access to more strangers than ever.
At any given time you might be creating a lasting memory for someone without realizing it. Maybe in a video, a blog post, an email, a phone conversation… or just in the way you stroll down a grocery store aisle.
If you want those memories to be lasting ones, and positive ones, then just focus on valuing the person. Value the person more than your profits, your agenda, your traffic, and you’ll be all set.
I am not even kidding (as my seven-year-old would say).
Go shopping with a little kid and watch how masterful they are at upselling and cross-selling and outright selling. Even if the child is normally as stoic as Sam Sheepdog they will turn into a selling machine in the grocery store.
To be able to stand back and observe what they are doing without pulling out your hair requires heroic levels of emotional detachment, but it’s worth it.
A few months ago I went grocery shopping with my two youngest children (ages 5 & 6 at the time) and kept track of all their upsells and cross-sells. We were in the store less than 15 minutes and they attempted 14 upsells and cross-sells, which would have added $30 or more to my bill, easily.
Kids are smart. If, say, you put Velveeta in your cart to use in a soup, they will notice that there are no crackers in the cart and start cross-selling you on that.
If you put bread, peanut butter and grape jelly into your car and foolishly assume that’s adequate, they will start cross-selling you on buying Nutella chocolate hazelnut spread (I told you kids are smart).
My kids went through a phase of trying to sell me on buying popsicles in January. Any time we’d pass the frozen section they’d launch into a chorus of why they needed popsicles.
“It’s too cold out, you won’t be able to eat them outside, and they will make too much of a mess inside,” was my argument against that idea.
“Oh, don’t worry, we won’t get the kind on the sticks, we’ll get the ones in plastic that you slide up as you eat, then there’s no mess! Please? PLEASE??? They will cheer us up and make us think of summer!”
See, kids can even spot the hidden benefits. They’re smart.
So I recommend you take a little kid to the grocery store sometime and pay attention to their sales skills.
A word of warning, however: avoid the toy aisle.
I am not even kidding.
Here’s a quick math test for you:
Are you adding to the businesses and products you write for?
Or are you subtracting?
Are you multiplying?
Or are you dividing?
I suppose you are curious about that title, especially if you are a Looney Tunes fan. I’ll get to that in one minute and 37 seconds. (Yes I timed how long it takes to read from this point until that point. I’m weird that way.)
I write about my clients’ stories every day and realized I should pause and talk about my own story, as a way to give you a reason why you should give this blog even the merest edge of attention.
I have been a short copy specialist ever since I learned to write. When my mom would go off to her part time job as a nurse I would sit at her desk and write her short notes about our dog’s misbehavior, the foods I carefully avoided eating during dinner, and other such enthralling details.
During my teens I wrote lots and lots and LOTS of poetry. I also read Erma Bombeck’s humor columns and books and dreamed of becoming a syndicated humor columnist someday (Erma Bombeck was a famous syndicated columnist from the late 1960s until her death in the late 1990s). I think I wore out the library’s copy of a cassette tape of a Writer’s Digest interview in which she discussed in great detail how she wrote her 450 word columns three times per week. (Is it a coincidence that much of my email copy ends up being 450 words? Hmmmm.)
I went to college at the University of Wisconsin-Madison and majored in English. Being a short copy specialist it was always hard for me to write my papers the prescribed length for I always made my point quickly. During this time I also wrote movie reviews for the Badger Herald, a campus newspaper. It was during an independent study course with the late Prof. Alexander Chambers that I really learned to cut my chops as a writer. He assigned a paper each week and didn’t care how long or short it was (yay!) but would dramatically mark up each paper in red ink before my eyes during each session (ouch!). Then, at the final session, he dramatically refused to remove the red pen from his drawer, fully confident that it would be unnecessary. That was the highlight of my college career.
After college graduation I did indeed start writing humor columns in local weekly newspapers in Massachusetts and Wisconsin. I did this for about 15 years, for very little pay, but it helped to perfect my short copy skills.
I was an online bookseller for three of those years, selling used books on eBay and Amazon. I wrote literally thousands of product descriptions for the books I sold and learned the internet ropes as well as blogging.
Then in 2005 I discovered that freelance copywriting existed as a career. And that it had the potential to pay well and give me the opportunity to work from home for clients all over the world. Huzzah! I set about to learn the craft from a variety of sources, books and coaches, including AWAI, Michel Fortin, Jay White and many copywriting colleagues on Michel Fortin’s Copywriters Board.
Since the fall of 2007 I have been an email copy specialist, which means I discover and write the stories of my clients and their products.
One way of describing it is to say that I’m the Mel Blanc of copywriting. On any given day I’m writing emails for a variety of clients, and they all have very different voices.
(By the way, Mel Blanc did most of the voices for the Looney Tunes characters and was known as the “man of 1000 voices”).
My clients’ voices are as distinct from each other as, say, Sam Sheepdog’s, Pepe Le Pew’s, Tweety Bird’s, Bugs Bunny’s, Mr. Spacely’s and Speedy Gonzalez’s are from each other.
Because email is a personal medium, even in a business, it’s important for me to capture my clients’ voices in my copywriting, in addition to using the proper techniques to tell their story and increase response and click thru rates. Many of my clients retain my services month after month so I’m always thinking of how to weave the things I read and experience into my copy and in the appropriate voice.
Few copywriters specialize in email copy, preferring long copy sales pages. Fine by me. More fun for me that way.
If you’d like me to write email copy in your voice, and obsess over creating stories for you, just hit the contact button over in the right sidebar. I’m pretty busy but I might have room for your project.
Anyway, as Mel used to say, “That’s all folks.”
When I was checking out at Trader Joe’s the other day the clerk pointed to the toilet paper roll package and said, “Have you read the story on the package? It’s hilarious.”
I’m always a sucker for a good story. Also, as a copywriter, I’m always up for getting inspiration from anywhere, even from a toilet paper package, so I read it as I walked out of the store.
Here’s what the front of the package says:
There are several people in the illustration and there’s obviously some sort of party going on. Trader Joe’s leaves the details to your imagination.
Now for the best part. The side of the package has this:
I love the pithy headline and the hyperbole. Moreover, Trader Joe’s copywriters are clearly having fun with the copy and I’ll take this over toilet paper with bears or clouds or babies on it any day.
It reminds me of perhaps the most fun I’ve ever had writing copy. When a friend of mine was moving a couple of years ago she tried renting a shop vac at the last minute but was unable to and cleaning up the mess without one was a major ordeal for her.
I told her she should have asked to borrow mine and wrote a quick sales letter with a mega headline touting all the benefits of my shop vac and emailed it to her.
I wrote it to amuse my friend but it ended up being a great exercise, to take an everyday object and find the benefits and write about them in an exaggerated way. Give it a try sometime.
P. S. Thanks to my oldest daughter for taking these photos. She didn’t bat an eyelash or ask any questions when I asked her to please photograph this toilet paper package for me. Gotta love that. 
I was an avid golfer for ten years, from the ages of 12-22 years old.
Now that I’m a copywriter and have to indulge in a lot of lateral thinking, it occurred to me recently that, for me, playing golf had NOTHING to do with golf.
Instead it had everything to do with my father, a dead ten-year-old boy and my high school best friend.
When I was 12 years old my dad took me to the driving range.
I had never held a golf club before so he gave me a little lesson. I’m sure I was fascinated by hearing my taciturn father speak so many words in a row.
I teed up my first shot and knocked it about 150 yards. He was most impressed.
Not long after that I scored a 65 during my first round of nine holes and he was impressed again.
He was not a man to dole out praise so no doubt that’s what fueled my interest in golf in the early going.
Plus I impressed the heck out of the neighbor kids when one of my errant tee shots knocked a squirrel out of a tree. I lived off that story for quite a while.
Anyway, it never occurred to me to ask my best friend to golf with me. It didn’t seem like it would be her thing at all. She was into horses and stuff.
Then, one Friday in May 1982, I cheerfully said “have a great weekend!” to her as we boarded our respective school buses.
Later that evening she hitched her horse up to a wagon and set out for a wagon ride with her parents. Her 10-year-old brother Jeff hopped on his bike and joined them.
He raced a little distance ahead of them. It was near sunset and a driver’s eyes were temporarily blinded by the sun as he drove down that country road where Jeff was pedaling.
His car hit Jeff and killed him instantly. My friend and her parents arrived on the scene a minute or two later.
The next morning my friend’s grandmother called my mother with the news.
My mom came to the table where my 11-year-old brother (who was friends with Jeff) and I were eating breakfast and told us what happened.
My brother started crying. His tears literally splashed into his cereal bowl and he kept eating cereal as he cried, as if he was in shock.
For once, I wasn’t irritated by his noisy way of eating cereal.
For once, I didn’t roll my eyes at the sight of him crying.
It was the first time I saw him cry for selfless reasons. It’s a mental snapshot I feel privileged to have tucked in my memory.
Then came the visitation and the sight of Jeff in his Cub Scout uniform in his casket was too heart-wrenching.
Even my dad cried. It’s the only time I’ve seen him cry. Another mental snapshot that I gently filed away in my memory.
Then came the day that I was anxious about, when my friend returned to school.
What would I say to her? I couldn’t just pretend that life was normal. Plus, I still had a little brother…and she didn’t.
I was only 15 and didn’t have enough life experience to have anything profound or comforting to say.
Inexplicably, I ended up inviting her to the driving range and she accepted.
I gave her a little lesson at the range and she knocked a 150 yard drive before we were done.
A neighbor gave her an old set of clubs and we proceeded to play golf together as often as possible during the next several summers.
Golf gave us something to do with our hands as we talked and laughed. And dissed the Illinois golfers who would clog our southern Wisconsin golf course on the weekends. And rolled our eyes at the drunken twentysomething male golfers who would hit on us sometimes.
Golf also made it easy for us to be quiet together.
In short, golfing had NOTHING to do with golf.
So, returning to the topic of copywriting (finally)…
If you’re writing copy and stuck for an idea, and not finding all the “hidden benefits” to your product, think about an activity you do regularly. Analyze the reasons you really do that activity, reasons that might not seem obvious.
This should get your creative juices flowing.
For more lateral thinking exercises just check out the Wikipedia entry for lateral thinking or search Google.
Lateral thinking can be the power for your next great headline, idea or product… or life-changing event.
Fore!
I love stories like these and this is one of the best I’ve come across in a while and it made my week.
It also raises a question that I hope you’ll help me answer.
Surely by now you’ve heard of Susan Boyle, who wowed the world with her singing on Britian’s Got Talent show. The YouTube video has received 9 million hits in only a few days.
Here’s the video if you haven’t seen it yet. Be sure you read the lyrics over on the right side of the video. Go ahead, I’ll wait.
Did you notice how the crowd was against her before she started singing?
She’s 47-years-old, frumpy looking, unemployed, and has never been kissed.
She was bullied as a child and lives alone in the house she grew up in; she lived with her parents until they died.
She went on Britain’s Got Talent because her mom, who died in 2007, insisted that she should and was confident that she would win.
Susan wasn’t nearly as confident and was only able to work up the courage after her mom’s death.
From the very first notes she stunned the judges and audience…and the world.
The song she sings - I Dreamed a Dream from Les Miserables - only adds to the emotion, because it’s as if the lyrics were written for her.
This brings me to my question…would we notice her talent if it weren’t for her story?
If she was pretty and had a privileged life, what would we think of her singing abilities? Would we notice her talent in the same way?
Is it even possible to have that kind of talent without a story like that? I think that the pain and loneliness she has experienced helped shape her voice in a way that first class vocal training never could.
What’s YOUR story?
Is it evident in your talents…your products…your copywriting…your life?
I recently read a Reader’s Digest article about Jay Leno and all kinds of marketing lessons jumped out at me. First of all he says, “I’m a huge believer in low self-esteem… If there’s a secret to my success, it’s that I honestly don’t think I’m better than anyone.”
He goes even further and says he has never spent a dime he’s made in television, he only lives off the money he makes as a stand up comic so as to avoid becoming a “TV personality.”
Imagine an internet marketer saying that he doesn’t touch the money he makes from his own products, he only lives on the money he makes writing for clients. I’m sure I’d fall over if I ever heard a marketer say that.
But this is a good reminder for those of us immersed in positioning ourselves as experts or our (or our clients’) products as the savior. It’s too easy to take ourselves…and the money…too seriously.
I also like the way Jay summarizes the craft of stand up comedy: “When you’re a stand-up comedian, it’s like being a transmission specialist. You can make something, you can fix something. I can go to a comedy club, tell jokes, make some money, and go home without having to bother anybody.”
That’s a great way of describing freelance copywriting as well.
Many copywriters trumpet the advantages of having your own product and making seven figures a year and refuse to take clients anymore. And thats fine.
But there’s also a lot to be said for an honest day’s work at the computer writing copy and not having to bother anybody and avoiding all the headaches of increased taxes, customer returns, outsourcing fees, product development, etc. in the process.
I also enjoy the luxury, so to speak, of zeroing in on my client’s email marketing and finding the gaps and noting areas that need improvement. It’s like playing detective and a busy marketer usually doesn’t have time to do that themselves.
Being a freelancer also helps keep the insecurity close to the surface. I don’t know about you, but I can get really insecure sometimes, wondering if, say, a client’s delay in replying to me means they hate the copy they wrote.
Frankly, I hope I don’t ever lose that edge of insecurity. “Insecurity is your best security” as they say.
Here’s one final quote from Jay: “To me, this job is like giving people M&M’s. You give them a couple, they want more. If you stop, they wander off. My job is to make sure I have enough M&M’s to keep people happy.”
Basically we’re all in the M&M business too.
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